Trust Center

At Fastex, security, and data privacy are first- order considerations, the north star for how we design our products and policies as an organisation.

Phishing websites try to trick visitors into providing their login credentials or other sensitive information to gain control of their accounts or wallet. These scammers use emails, SMS text messages, social media, and search-engine advertisements to make their sites appear legitimate.

Avoid sharing sensitive information, like usernames, passwords, and credit card numbers with people you don’t know.

Avoid clicking links in emails before checking, especially if the email is unsolicited or is “urgent.” Hover over the link first and if the alt text doesn’t match the display text, don’t click on it. Look for bad grammar and misspellings. Misspelt words and bad grammar are signs that something is wrong. Be thorough and pay attention to these small, but important, details.

Crypto scammers sometimes pose as or claim endorsements from celebrities, business people, or influencers to capture the attention of potential targets. Sometimes, this involves selling phantom cryptocurrencies that don't exist to novice investors. These scams can be sophisticated, involving glossy websites and brochures that appear to show celebrity endorsements from household names such as Elon Musk.

Scammers are using social media to carry out their giveaway scams. They post screenshots of forged messages from companies and executives promoting a giveaway with hyperlinks to fraudulent websites. Fake accounts will then respond to these posts making the scam appear legitimate. The fraudulent websites will then ask that you “verify” your address by sending cryptocurrency to the scam giveaway.

This involves a particular coin or token being hyped by fraudsters through an email blast or social media such as Twitter, Facebook, or Telegram. Not wanting to miss out, traders rush to buy the coins, driving up the price. Having succeeded in inflating the price, the scammers then sell their holdings – which causes a crash as the asset's value sharply declines. This can happen within minutes.

Any promise of extravagant rewards or monetary compensation should be treated with the utmost suspicion. Avoid clicking or downloading anything from messages that claim to offer you unrealistic rewards.

Be patient and extra vigilant when examining urgest requests from unknown or unsolicited senders.

Look at URLs and make sure there are no common typos in the web address. Attackers will often use domain names that are nearly identical to the one they are impersonating. I.e. exchange-fastex.com or fasttoken-bonus-payment.com. Our official websites are: https:exchange.fastex.com and https:fasttoken.com. Please make sure that you check the URL in the finding bar of your browser as highlighted in the pictures below.

Please keep in mind that you are responsible for keeping your login credentials, 2FA codes, email address, and devices safe. If you provided this information to a malicious site, they have the ability to access your Fastex account.

Please make sure you check that you are on the correct site before entering any login details or 2FA codes. The sites should always be: 
https://exchange.fastex.com and https://fasttoken.com.

We do not currently have any affiliation with any third party websites, especially sites claiming to provide trading bots or scripts. If you enter credentials into an unofficial app or website, you are sharing your credentials with a potentially malicious party. This could lead to a loss of assets.