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Privacy Policy

Last Updated: April 30, 2024

This privacy policy (“Policy”) outlines how Fastex Europe UAB (“Company”, “we”, “our”, or “us”) collects, utilizes, shares, and retains personal information belonging to users of its websites, (the “Sites”). This Policy pertains to the services, including websites, applications, products, and other offerings (hereinafter referred to as the “Services”), where it is displayed, linked, or referred to.

Using the Services implies your acceptance of this Policy and our Terms of Use. You also consent to how we collect, use, share, and store your information as outlined here. If you have not already, please take a moment to review our terms of use as well. The terms of use include clauses that restrict our responsibility to you and mandate that any disagreements with us must be resolved individually, not through class actions. If you disagree with any aspect of this Privacy Policy or our Terms of Use, please refrain from using any of the provided Services.

THE INFORMATION COLLECTED BY US

We obtain information about you through various methods.

Information that is given Us by You: the collected information includes:

  • Identity details, including your first and last names, username or similar ID, job title, birth date, and gender;
  • Contact details, including your postal address, email address, and phone number;
  • Profile details, including your username and password, interests, preferences, feedback, and responses to surveys;
  • Feedback and communication, such as data you share in survey responses, participation in market research, reporting issues with the Service, receiving customer support, or any other interactions with us;
  • Financial details, including your credit card or payment card information;
  • Information regarding transactions, including specifics about purchases made through the Service and billing information;
  • Information about your usage, including how you utilize the Service and engage with Us;
  • Marketing details, including your choices regarding receiving marketing communications and specifics about your interactions with them;
  • Financial details, including bank account number and routing number; holdings of financial assets; and
  • Technical details, like your Fastex wallet address, API key, and network data related to transactions.

Information that can be collected automatically: Certain information regarding your usage of our sites may be automatically recorded by us, which is considered to be as Log Data. Information like an individual's Internet Protocol (IP) address, device and browser type, operating system, the pages or features of our sites that they viewed and how long they spent on them, the frequency with which they used the sites, search terms, the links on our sites that they clicked on or used, and other statistics can all be found in the log data. In addition to using this data to manage the Service, we may also analyze it—or have third parties analyze it—to develop and extend the Service by adding new features and functionality and customizing it to the requirements and preferences of our users.

In order to monitor users' movements across the sites, administer the sites, analyze trends, and compile demographic data about our user base as a whole, we may use local storage, cookies, or other similar technologies.

Tracking Technologies Generally

You can typically disable or delete regular cookies using tools provided in most standard web browsers, and in some cases, prevent them from being used in the future by adjusting specific settings.

THE PROCESS OF THE USAGE OF YOUR PERSONAL INFORMATION

In order to provide our services, the following points are the ways in which we will utilize your personal data:

  • to facilitate your use of the Services;
  • to offer and deliver products and services upon your request;
  • to handle and finalize transactions and send associated details such as purchase confirmations and invoices;
  • to communicate information like confirmations, technical updates, security alerts, and support messages.

In order to comply with relevant laws, We utilize your personal information as we deem necessary to adhere to them (including anti-money laundering (AML) laws and know-your-customer (KYC) requirements), lawful requests, and legal procedures, such as responding to subpoenas or requests from government authorities.

In order to communicate with you, We utilize your personal information to share updates on promotions, forthcoming events, and other product and service news from us and our chosen partners.

To enhance your user experience, we might utilize your personal information to manage, enhance, and refine our Services. Additionally, we may use your information to address your inquiries and feedback regarding the Services and to offer general customer service to you and other users.

We might utilize or disclose your personal information with your permission, such as when you agree to allow us to publish your testimonials or endorsements on our Sites, you direct us to take a specific action concerning your personal information, or you opt in to receive third-party marketing communications.

We may use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

SHARING OF PERSONAL INFORMATION

With the exception of the situations specified in this Privacy Policy, we do not share the personal information you give us to other organizations without your explicit consent. We share the received personal data to other parties in the following circumstances:

  • Affiliates: for reasons compliant with this Privacy Policy, we may divulge your personal information to our corporate affiliates and subsidiaries;
  • Business Transfers: when we do business or negotiate a commercial transaction involving the sale or transfer of all or a portion of our assets or company, we could share personal information. Any merger, financing, acquisition, or bankruptcy transaction or procedure can be included in these deals.
  • Compliance with Laws and Law Enforcement; Protection and Safety. Personal information may be shared for security, legal, and protective reasons:
  • We might share data to adhere to legal obligations, such as KYC and AML regulations.
  • We may share information in response to valid requests and legal procedures.
  • We might share data to safeguard the rights and assets of the Company, our representatives, customers, and others. This includes enforcing our agreements, policies, and terms of service.
  • In emergencies, we may share information to ensure the safety of our employees, agents, customers, or anyone else.
  • Professional Advisors and Service Providers. We may disclose information to individuals and entities who are necessary to perform tasks on our behalf. These recipients may include third-party entities and individuals involved in managing and delivering the Service on our behalf (such as processing bill and credit card payments, providing customer support, managing hosting, email delivery, and databases), as well as legal, financial, auditing, and insurance professionals.
  • You can authorize us to share your personal information with specific companies or entities of your preference. The handling of this information will be governed by the privacy policies of the recipient entity or entities.

We might also provide aggregated or anonymized data to third parties for their own purposes.

THE PROCESS OF SECURING THE INFORMATION

We keep the information we gather for as long as it is necessary and relevant to fulfill the purposes specified in this privacy policy. Additionally, we retain personal information to comply with applicable laws, prevent fraud, resolve disputes, troubleshoot issues, assist with investigations, enforce our Terms of Use, and other lawful actions. When determining how long to retain personal information, we consider factors like the type and sensitivity of the information, the potential risks associated with unauthorized use or disclosure, the purposes for processing the information, alternative means to achieve those purposes, and legal requirements.

We reserve the right to use your personal information indefinitely without providing you with additional notification if we anonymize it (such that it can no longer be linked to you).

To ensure the security of any information provided through the Services, we use industry-standard security procedures. Nonetheless, there is never a guarantee about the security of data transferred over the internet. We disclaim all liability for data loss or corruption, as well as for any interception or disruption of communications via the internet. When using a password, biometric, user ID, or other type of authentication to get access to password-protected or secure parts of any of our digital services, users of the Services are responsible for keeping such credentials safe. If we detect a security breach, we may stop your use of any or all of the Services immediately and without notice while we look into the matter in order to safeguard you and your data.

OPTIONS REGARDING INFORMATION CHANGES AND MODIFICATIONS

Accessing, Updating, Correcting, and Deleting

You can access the information you have willingly provided via your account on our Services and review, correct, or delete it by reaching out to us at [email protected]. You are entitled to request changes in the ways that we contact you, opt-out of information sharing, and update your personal details and preferences.

ELIGIBILITY

If you are below the legal age in your area, you may only use the Services with parental consent or under their supervision. Following the Children’s Online Privacy Protection Act (COPPA), if we discover that we have received information directly from a child under 13 without verified parental consent, we will use that information solely to inform the child (or their parent/guardian) that they cannot use the Sites, and then we will promptly delete that information.

COMMUNICATIONS AND INFORMATION SHARING

You can request that we do not use your contact details to reach out to you about services, promotions, surveys, and special events aligned with your interests. You can make this request by contacting us using the details provided below. Additionally, you can opt out by following the instructions found at the bottom of any commercial email messages you receive from us.

Please note that, even if you request otherwise, we may still use and disclose certain information as allowed by the law. For instance, you cannot opt out of essential operational emails related to our interactions or transactions with you, or important notifications about the Services we provide, such as service-related announcements (e.g., if our Services undergo temporary maintenance).

If you have installed our mobile app and activated push notifications on your device, we might use them to send you alerts and updates, such as service status notifications. You have the option to disable these notifications, except for the initial one used to verify your identity.

THIRD PARTY LINKS AND WEBSITES

This Privacy Notice does not cover, and we are not accountable for, the privacy practices of third parties, including those who manage websites linked from our Sites. The presence of a link on our Sites does not indicate our endorsement or approval of the practices of the linked website or its affiliates.

If our Sites direct you to other websites with our branding, please note that this Privacy Notice does not extend to those specific websites. Visitors to those sites are encouraged to review the privacy notices provided on those individual websites carefully.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. We recommend checking this page regularly for the most up-to-date information on our privacy policies. Any updated version will be reflected in the “Last Updated” date above.

Changes to this Privacy Policy will take effect when we post the new terms and/or implement the changes on the Sites (or as otherwise indicated at the time of posting). By continuing to use the Sites or Services after we post any modified Privacy Policy, you indicate your acceptance of the updated terms.

DATA PROTECTION OFFICER

Based on professional attributes and in-depth understanding of data protection laws and procedures, we have appointed a Data Protection Officer. Ensuring that we consistently fulfill our obligations under relevant data privacy laws is the responsibility of the Data privacy Officer.

Contact details of the Data Protection Officer:

Email: [email protected]

CONTACT US

We appreciate your feedback or inquiries regarding this Policy, and you can reach out to us at:

Email: [email protected] .

IMPORTANT INFORMATION TO CALIFORNIA RESIDENTS AS DATA SUBJECTS

This section offers further information regarding the personal data we gather from California consumers and the rights granted to them under the California Consumer Privacy Act, also known as the “CCPA”.

For further information regarding the personal data we gather from you, please refer to the section titled “THE INFORMATION COLLECTED BY US” above. This information is collected for the business and commercial purposes outlined in "THE PROCESS OF THE USAGE OF YOUR PERSONAL INFORMATION” section above. We disclose this information to the categories of third parties detailed in the “SHARING OF PERSONAL INFORMATION” section above. The Company does not sell (as defined in the CCPA) the personal data we collect (and will not do so without offering an opt-out option).

Within certain constraints, the CCPA grants California consumers the ability to ask for additional information about the categories or specific pieces of personal data we collect (including how we use and share this data), to have their personal information deleted, to opt out of any potential “sales”, and to avoid discrimination for exercising these rights.

IMPORTANT INFORMATION TO EU DATA SUBJECTS

  • Personal Information: Regarding EU data subjects, the term “personal information” or “personal data” in this Privacy Policy is synonymous with “personal data” as defined in the General Data Protection Regulation (GDPR) of the European Union.
  • Sensitive Data: Certain information you provide may qualify as sensitive data under the GDPR (also known as special categories of personal data), such as details regarding your race or ethnicity as stated on government-issued identification documents.
  • Legal Bases for Processing: We adhere to legal guidelines when using your personal information. We are obligated to explain the legal grounds for processing your data, outlined in the table below. Should you have inquiries about these legal bases, feel free to reach out to us at [email protected].

Use for New Purposes: We might utilize your personal information for purposes not explicitly outlined in this Privacy Policy if permitted by law and if the purpose aligns with the original reason for collecting it. If we must use your personal information for an unrelated purpose, we will inform you and clarify the legal basis for that use. If we initially relied on your consent for a specific use of your personal information, we will seek your consent again for any unrelated purpose.

  • Know Your Rights: Under the GDPR, you possess specific rights concerning your personal information. You can request us to carry out the following actions regarding your held personal information:

Correct: Update or correct any inaccuracies in your personal information; Opt-out: Cease sending you promotional messages that you previously agreed to receive. However, we may still send you service-related and other non-promotional communications; Access: Offer details about how we handle your personal information and grant you access to it; Delete: Delete your personal information; Transfer: Move a digital copy of your personal information to either you or a third party of your choosing in a machine-readable format; Restrict: Limit the handling of your personal information; Object: Challenge our use of legitimate interests as the foundation for processing your personal information if it affects your rights.

You can send these requests via email to [email protected]. We may need specific details from you to verify your identity and handle your request. Legal requirements may allow or require us to deny your request, and if so, we will explain why, within legal limitations. If you wish to lodge a complaint about how we handle your personal information or our response to your requests, you can contact us at [email protected] or file a complaint with the data protection authority in your region.